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Terms of Use

This website www.imbnet.gr complies with the applicable national legislation and the new European General Data Protection Regulation (GDPR).

Before taking any action, you are requested to read this document.

This data protection policy applies exclusively to IMBNET and the services it offers.

It is forbidden to copy or republish this text in any way except with the written consent of IMBNET. In the event of copying or incorrect use, IMBNET bears no responsibility for any consequences that may arise, and has the right to take legal action against anyone responsible.

Generally

As your personal information is valuable to us, this policy helps our customers, existing and prospective, to be aware of how any personal data is collected and where it is used, as well as how and to what extent you can influence the way we handle your data. If you do not agree with this policy you should not start or terminate any business relationship with IMBNET.

This policy does not apply to the data management process carried out by third party application developers such as Google or Facebook.

We take it for granted that you know basic terms such as what personal data is, what is described in the GDPR, what your rights are in relation to the regulation, etc. In case you do not know them, we suggest you refer to the relevant sources for your information. The purpose of this policy is to inform you about our actions in relation to the regulation towards our customers and not to describe or explain the regulation.

Ways of collecting data

– Each time you visit our websites https://www.imbnet.gr and https://members.imbnet.gr your IP is recorded on our servers for a period of approximately two to three months unless it is deemed appropriate for special reasons to be retained for longer.

– The information we collect is anonymous, except for the contact forms, where we ask for specific information (such as: name, surname, address, phone number, email) to contact you, which are not kept in the form or on our website https://www.imbnet.gr but transferred to our email. From there, after processing, they are deleted since they are transferred to a secure location as a communication history and are not accessible by third parties.

– https://members.imbnet.gr stores personal information such as your name, address, email address, telephone number and the services you have provided to us and their history. Through it you can be informed about the above information and contact the technical and developer departments through support requests. Communication is done through an SSL certificate on all our pages that provides full encryption of the data you exchange. You are also responsible for the integrity of your data and you should securely maintain your login credentials in the data management environment such as Username and Password. From our side we have taken all the necessary measures suggested by the manufacturer of the application as well as from the server side for its safe operation and the preservation of your data.

Our website https://www.imbnet.gr uses Google Analytics as well as cookies in order to manage the information necessary for the marketing of our company and to ensure a smoother navigation. It is possible that during your browsing on our websites, anonymous data such as IP may be recorded by third parties such as Google or Facebook.

In conclusion, we would like to assure you that we will not use your personal or anonymous information that we collect and under no circumstances can the company share your personal information with others without your prior consent, unless required through legal channels (such as in the case of a court order).

About the IP address

The recording of the IP address during a visit to our websites

It is considered necessary, since, in addition to recording the movements made in them, it is also used to record unwanted activity. In case of misuse of the information on our websites or in an attempt to obtain it, the IP will be used in order to provide information to the competent authorities for criminal prosecution of those responsible. However, this recording does not collect any personal data that could directly identify you without the intervention of the Competent Authorities.

Google Analytics – Cookies

Our company’s Marketing department uses services such as Google Analytics as well as Facebook’s advertising services in order to record the traffic on our websites so that we can record and improve the user experience on a daily basis and become more informative about the services we offer.

Cookies

Cookies are small files that store information on your computer about the page you are visiting and helps your computer to “personalize” this visit in some way, to store preferences, making your browsing easier the next time you visit this page. We use such cookies as well as cookies related to Marketing.

If you no longer wish to store the history of cookies in your browser, you can delete them. All browsers have procedures and settings for deleting history and cookies.

General use of data, contact forms, etc.

About the contact information you send us through forms as well as via email are used only for our communication with you, as well as for tax purposes, such as issuing vouchers or recording your services in the Customer Portal (https://members.imbnet.gr) which is your personal tab that you maintain with IMBNET. In case of discontinuation of our services to you, this card is locked, however, you do not have the right to request its deletion, since this is not allowed purely for tax reasons, and for as long as required by tax law.

During the time you remain a customer, you have the right to ask IMBNET to change the specific data. In some cases, supporting documents may be required to make this change, such as a change of VAT number.

Please note that this information is not disclosed to third parties without your prior consent, unless required by law (e.g. in the case of a court order).

Data & Server Security

Our Servers are kept in secure Data Centers. However, their physical control cannot be done by us outside of the machines we have in full possession. Their programming process is carried out with all the prescribed procedures and all the security measures needed to protect them from hacking actions are taken.

IMBNET has in cooperation with each Data Center 24-hour monitoring procedures and also monitoring programs for any problem that may arise.

However, it is completely different from the security of your website or e-shop. You should also take appropriate security measures on your side such as firewalls, security certificates, code scanning programs, etc. in order to preserve their integrity.

The servers are accessed using encryption procedures, double passwords and other forms of security in order to keep them as secure as possible.

IMBNET personnel have been classified regarding their access and are granted access only to those areas deemed necessary for the implementation of the work.

Regarding the maintenance of our customers’ servers or sites, if there is a maintenance contract, the customer has specific access and is included in the same rating. In case of termination of the contract or release of our company from this service, these codes are surrendered and IMBNET automatically ceases to bear any responsibility.

Data Security and Support

In case of an active support package, IMBNET has access to your passwords and personal information such as Facebook, Google Accounts etc. Their management and safekeeping is done with all the prescribed security methods, such as security applications with a central locking code, which respectively falls under classified access.

In the course of our cooperation, information is exchanged that relates to various data that may directly or indirectly identify you or your business. Direct processing of data is followed by secure storage of the data in case it is deemed appropriate for future use and immediately after destruction of the means of transmission e.g. Email or SMS.

Facilities Infrastructure

IMBNET’s facilities have full building and digital security as well as data exchange encryption. The computers are in a secure environment and their programs and operating systems are fully updated and protected by local and perimeter firewalls. In the event of an attempt to enforce them or destroy them, the data can be reproduced through encrypted backup systems carried out with special software, applying encryption algorithms that have so far been impossible to break.

Instructions

Data security, let alone personal data, is a daily effort and does not stop at a few measures. We are constantly updating our facilities with new measures and upgrading old systems with more modern ones. However, data security is a two-way street, since the same data is most often owned and managed by the customer, with few exceptions. That’s why we suggest some guidelines to protect yourself and your personal information.

– Access to your data and information areas should be from computers owned by you or accredited personnel and not from third parties, even from your family or relatives such as young children.

– Your computing devices that access your data contain programs that are legally installed with all the latest updates as well as antivirus, trojans and firewalls.

– We do not share passwords, even temporarily, with people who are not related to our work. If this cannot be maintained and you are forced to share your passwords with third parties, then you will need to change your password immediately afterwards.

– Do not keep emails or SMS containing your personal information or information of third parties.

– Apply double verification methods where possible.

– Your computing devices that access your data contain programs that are legally installed with all the latest updates as well as antivirus, trojans and firewalls.

– We do not share passwords, even temporarily, with people who are not related to our work. If this cannot be maintained and you are forced to share your passwords with third parties, then you will need to change your password immediately afterwards.

– Do not keep emails or SMS containing your personal information or information of third parties.

– Apply double verification methods where possible.

– Keep sensitive information in a secure location, accessible only by you or your accredited staff, which is safe in the event of a break-in or other malicious act at whatever level is feasible.

– Inform your partners immediately if you change your basic contact details such as email, phone number, address, etc.

– Immediately inform IMBNET of any action you consider suspicious and may violate your personal data.

– Protect your network perimeter with reliable devices such as routers, firewalls, etc.

The terms of this policy may be changed or supplemented in our efforts to comply with the applicable legal framework.

Customer Portal – Service Management

IMBNET has a system for recording – updating services in terms of expiry dates and costs. This system is located at https://members.imbnet.gr.

This can be accessed by all customers for information on the above. According to this system, the customer is informed for annual services one month in advance, while for monthly services, about 5 days in advance, by issuing and sending a proforma invoice, which describes the service, the dates and the cost.

From release onwards there are about 2 to 3 updates until the expiry date. If you do not renew the services, the system first deactivates the service and in the following period of time, which does not exceed one month in most cases, but less in some services, deletes it.

We would like to ask you to pay special attention to these end of service warning emails because they are not monitored but are automated. IMBNET does not inform by telephone about the termination of these services.

If you have already paid the amount, you should inform the company by emailing either office@imbnet.gr or it@imbnet.gr attaching a copy of the payment.

Payment should be made at least 5 days before the expiry date otherwise there is a possibility that the information will not be communicated in time. If the service is not renewed in time, especially for domains, there are extra charges, which in some cases exceed 100€.

For the case of the hosting service, if it exceeds 1 month from the expiration date the files are completely deleted and to restore them, when possible, the cost is quite high and in some others impossible. There is therefore a risk of permanent deletion of the data without the possibility of recovery.

For Social Media support cases, if the service is terminated, the tasks stop running with implications for their proper functioning and thus the promotion of the business. As for the Google AdWords promotion service, the ads as well as the setup is deactivated and thus deleted and there is a new initial cost for the reset.

Messages are sent to the email address you have registered with the company for contact.

Finally, in this account you have registered an email and a phone number. If these details change, you must inform us in time for us to update your account in time. As you have already been informed, sensitive data is sent to this email and mobile phone. If you have not updated your account in time, there is a serious chance that this data could end up in the hands of third parties. In this case IMBNET is not liable in any way.

LAST UPDATE 14/03/2020